Terms & Conditions
Last Updated: July 8, 2026
Welcome to Tedee.shop. By accessing this website and purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
General
Tedee.shop provides smart lock products, accessories, and related solutions for residential and commercial applications.
By using this website, you confirm that you are legally capable of entering into binding agreements and that all information provided during the purchasing process is accurate and complete.
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Product Information and Compatibility
We strive to provide accurate product descriptions, specifications, compatibility information, and installation requirements.
Because smart lock compatibility depends on multiple factors, including door construction, lock type, cylinder dimensions, and hardware configuration, customers are strongly encouraged to contact our team before purchasing.
We provide free personalized compatibility assistance throughout the purchasing process to help customers select the correct products and accessories for their specific door configuration.
Customers are responsible for providing accurate information regarding their door and lock system when requesting compatibility verification.
Pricing
All prices displayed on Tedee.shop are shown in the applicable currency indicated on the website.
Prices include the costs associated with importing and nationalizing the products into the destination country when applicable.
Applicable taxes, duties, and fees are handled by us unless otherwise specified during checkout.
We reserve the right to modify pricing at any time without prior notice.
Order Processing
Orders are processed after payment has been successfully received and verified.
The standard order processing time is approximately **2 to 3 weeks** before shipment.
Processing times may vary due to product availability, manufacturing schedules, logistics conditions, customs procedures, or circumstances beyond our control.
If a product is unavailable or temporarily out of stock, we will contact the customer to provide updated availability information and expected delivery dates.
In such cases, customers may choose to:
* Wait for the product to become available, or
* Request a full refund before shipment.
Shipping Policy
Shipping Origin
Products sold through Tedee.shop are shipped from Europe.
Import Duties and Nationalization Costs
All import duties, customs clearance fees, and nationalization expenses required to deliver the product are included in the product price unless otherwise stated.
Customers should not be required to pay additional import-related charges under normal circumstances.
Delivery Times
Delivery times may vary depending on destination country, customs processing, carrier performance, and local conditions.
Estimated delivery dates are provided for reference only and are not guaranteed.
Tedee.shop shall not be liable for delays caused by:
* Customs inspections
* Government authorities
* Transportation disruptions
* Weather events
* Carrier delays
* Force majeure events
Shipment Tracking
Tracking information will be provided when available.
Customers are responsible for providing accurate shipping information at checkout.
Refund & Returns Policy
Compatibility-Related Purchases
Because we offer free personalized compatibility assistance before and during the purchasing process, we do not accept returns, exchanges, or refunds resulting from the purchase of an incorrect product, accessory, adapter, cylinder, or kit when compatibility guidance was available.
Customers are encouraged to consult our team before placing an order to ensure proper product selection.
Defective Products
We will provide a replacement or refund only when a product is determined to have a manufacturing defect.
To request a warranty evaluation, customers must contact us and provide:
* Order number
* Description of the issue
* Photos and/or videos demonstrating the problem
* Any additional information reasonably requested for diagnosis
We reserve the right to verify and evaluate the reported defect before authorizing a replacement or refund.
Non-Defective Products
Returns, exchanges, and refunds are not available for:
* Incorrect product selection
* Compatibility misunderstandings
* Customer preference changes
* Installation errors
* Improper use
* Damage caused during installation
* Damage caused by misuse, abuse, negligence, modification, or unauthorized repairs
Approved Replacements
If a manufacturing defect is confirmed, we will, at our discretion:
* Replace the defective product, or
* Issue a refund for the affected product.
Warranty
Products are covered by the manufacturer's warranty according to the warranty terms applicable to the specific product purchased.
Warranty coverage does not apply to damage resulting from:
* Improper installation
* Misuse
* Abuse
* Unauthorized modifications
* Improper maintenance
* Accidents
* Normal wear and tear
Installation Responsibility
All products sold by Tedee.shop are designed for self-installation (DIY) and include manufacturer installation instructions.
In addition, we provide installation guidance and video tutorials to assist customers during the installation process. These resources are intended to help facilitate a successful installation but do not guarantee installation results.
Customers are responsible for carefully reviewing and following all installation instructions, manuals, videos, and product-specific requirements before attempting installation.
Tedee.shop shall not be responsible for any damage to doors, locks, cylinders, hardware, electronic devices, property, or products resulting from:
* Improper installation
* Failure to follow installation instructions
* Use of incompatible components
* Unauthorized modifications
* Incorrect configuration or setup
* Improper handling of the product
If customers have questions regarding compatibility or installation, we encourage them to contact our support team before proceeding with installation.
Limitation of Liability
To the maximum extent permitted by law, Tedee.shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the products sold through this website.
Our maximum liability shall not exceed the amount paid by the customer for the affected product.
Intellectual Property
All content available on this website, including text, images, graphics, logos, product descriptions, and designs, is protected by intellectual property laws and may not be copied, reproduced, distributed, or used without prior written authorization.
Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws governing the operation of Tedee.shop.
Contact Information
For questions regarding these Terms & Conditions, Shipping Policy, Refund Policy, product compatibility, or customer support, please contact:
Email: support@tedee.shop